This privacy policy ("policy") describes the information Medvax Health ("we") collects when you visit and use our website ("the site", www.medvaxhealth.com), as well as how we use the data to support our features and services. By continuing to use the site, you acknowledge that you have reviewed this privacy policy, agree to its terms and you have consented to the use of your information such as personal data and device information, and the applicable disclosures.

Generally, we do not require any personal data when you visit our website only without using any of our services. When you decide to use our services or features, you are required to create and account and we collect various information to assist in providing you with our services and improve on existing features. You will be required to provide the details such as: Full name, Email, Password, Device token, Specialization, Phone number, Bio, Medical license image, User image, Age, Address and Card details (optional). We also collect certain information about your device when you visit the website, including information about your web browser, IP address, time zone, location and some of the cookies that are installed on your device.

We intend to use the information collected for the following purposes:

• Account Management: To create and manage user accounts, allowing users to access and utilize the features and services offered by our platform.
• Communication: To facilitate communication with users, including responding to inquiries, providing support, and sending important updates or notifications related to their accounts or the services provided.
• Personalization: To personalize user experiences and tailor content, recommendations, and offerings based on user preferences, behaviors, and interactions with our platform.
• Improvement of Services: To analyze user data and feedback in order to improve the quality, functionality, and usability of our platform, as well as to develop new features and services that better meet user needs and preferences.

We only use methods that ensure secure and efficient data transmission and processing. We do not use cookies for data collection. We collect data based on permissions granted by the users such as:

• Camera access
• Storage
• Location data

We also collect data using the following technologies:

• HTTP requests
• RESTful API
• Authentication tokens and database queries (with MongoDB)
• Firebase Analytics (for Google search API), with the permission of users

The information collected is stored securely within our project database, which is built on MongoDB. Our database infrastructure utilizes various cloud-based storage solutions. For this application, we have opted to host our data on Amazon Web Services (AWS), located in the Paris region.

Your Personal Data shall be collected and processed in accordance with specific, legitimate and lawful purpose consented to by you provided that a further processing may be done only for archiving, scientific research, historical research or statistical purposes for public interest. We employ robust encryption techniques, leveraging tools such as crypto-js, to ensure the secure handling of critical information including bank details, passwords, and chat communications. Additionally, we implement strict authentication protocols utilizing Jsonwebtoken, which serves as a safeguard against unauthorized access attempts. These measures collectively uphold our commitment to safeguarding user data and maintaining the integrity and confidentiality of our platform.

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

• When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
• If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

You can access and update your information conveniently through our mobile application, ensuring transparency and control over their personal data. Here's a step-by-step process for accessing and making changes to your information:

• Accessing Information: You can initiate a request to view your information by tapping the 'Account' section within the mobile application. Upon submitting the request, the application communicates with the server to retrieve the requested information. If the request is successful, you will be provided with access to your data directly within the application.
• Updating Information: To make changes to your profile information, you can navigate to the 'Account' section within the mobile application and tap on the edit icon. Here, you can modify relevant details such as your full name, phone number, specialization and bio. Upon submitting the changes, the application sends an edit profile request to the server. If the request is successful, the updated information is seamlessly reflected in the database.

If you encounter any difficulties with this process or need assistance, you can contact our support team via email: info@medvaxhealth.com.

We engage trusted third-party service providers to assist us in delivering our services effectively like Paystack and Nodemailer. These providers may have access to certain information solely for the purpose of performing tasks on our behalf, such as processing payments or providing customer support. We ensure that these service providers adhere to strict confidentiality and data protection standards.

The information you provide will be retained for as long as your account remains active. In the event that you deactivate your account, your data will be securely stored for a period of 30 days before being permanently deleted from our systems. This retention period ensures compliance with our data retention policies and allows you the opportunity to reactivate your account if desired.

We are committed to protecting the data you provide us, in line with this policy. However, in the unlikely event that we violate this privacy policy, you may contact us to notify us of the violation and request redress. When notice of a violation is investigated and confirmed, the act or omission causing such violation shall be immediately corrected and an amicable settlement reached to compensate you where necessary. All claims for remedy shall be resolved not later than 30 days after the complaint was lodged.

When releasing a new version of the mobile app, we will include information about the updated privacy policy in the update description on the Apple App Store and Google Play Store. This ensures that you are informed before downloading or updating the app. In addition, once you open the app, a dialog box will pop up informing you of the changes to the privacy policy and prompting you to accept in order to continue using the Medtracka application.

Our website contains links that lead to other websites. If you click on these links, Medvax Health is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.